Sometimes, CAM may conflict with other software, a bad configuration file, or a bad installation.
Firstly, consider when CAM white screened; what software did you have open at the time of this occurring? Known software that can cause a white screen on CAM can be other monitoring software and benchmarking software. If this type of software was not running, we recommend running Windows in Safe Mode. Running in Safe Mode will prevent your PC from running most non-windows software/services. Here are steps on how to get into Safe Mode.
On the Windows sign-in screen, press and hold the Shift key while selecting the Power > Restart.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After your PC restarts, you'll see a list of options. Select four or F4 to start your PC in safe mode. Or, if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
Once the PC is in Safe Mode, launch CAM; if the white screen issue is not occurring, you will need to determine what software usually is running when you are in Windows and narrow it down from there.
If your issue is still unresolved, deleting these bad configuration files can typically resolve a problem like this. You will need to delete the NZXT CAM configuration folder at the following file path.
C:\Users\YOUR USERNAME\AppData\Roaming\NZXT CAM(or NZXT CAM BETA if you are testing our beta version), or you can access this folder by typing %appdata% into your windows search bar and pressing enter.
Once deleted, you can attempt to open CAM again.
If, again, CAM is still white screening, you will need to clean your installation of CAM entirely via a 3rd party software known as Revo Uninstaller. You can download this at the link below:
Once removed, download the latest CAM installer from our site here. We also recommend you try out the CAM Beta at the link here. If your issue is still not resolved after reinstalling CAM, we recommend contacting our Customer Service Team for further assistance.
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