In the event that you upload a GIF to your CAM software for your Z cooler, and the GIF does not load, this could potentially be a problem with the GIF that is being used. If the GIF is not loading on the cooler it would be for one of the following reasons:
- There is a limit of 20MB at a resolution of 250x250 pixels for a GIF, if you are over that size, the GIF will not load up at all.
- The GIF is encoded poorly or improperly. Encoding is the process of converting data from one form to another. There are a lot of different ways a GIF is encoded, sometimes making the GIF incompatible with the Kraken Z Cooler.
- The GIF may be corrupt.
Sometimes when an incompatible GIF is uploaded, it can cause issues with loading other GIFs. If you are unable to load a different GIF, this may mean you would have to delete the file that is causing this problem. To delete a GIF manually from CAM, you would need to search for %APPDATA% in your Windows 10 Search Bar, then find the NZXT CAM folder. Inside you'll find a folder titled "gifs."
Before deleting the GIF, close CAM, otherwise you may not be able to delete the file. Once deleted, re-open CAM and you will be able to add new GIFs. If this does not resolve the issue please contact our Customer Service Team.
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